Privacy Policy

Introduction

Welcome to Prestige Ark. We provide church management services to help churches organize their activities, manage members, track attendance, and handle finances. We take your privacy seriously and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using our services, you agree to the practices described here.

Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, and password when you create an account
• Church Information: Church name, address, contact details, and organizational structure
• Member Information: Names, contact details, photos, and other information you add about church members
• Financial Records: Donation records, expense tracking, and financial reports you create
• Attendance Data: Records of who attended church services and events
• Communication Content: Messages, emails, and SMS you send through our platform

Information Collected Automatically

• Usage Information: How you interact with our services, features you use, and pages you visit
• Device Information: Type of device, browser, and operating system you use
• Log Information: Access times, IP addresses, and error reports
• Cookies: Small files stored on your device to remember your preferences and keep you logged in

Biometric Information

If your church uses our biometric attendance features, we may collect facial images, fingerprints, or card information for attendance tracking purposes. This information is only collected with your consent and is used solely for attendance verification.

How We Use Your Information

We use the information we collect to:

• Provide and maintain our church management services
• Process your requests and transactions
• Send you important updates about your account and services
• Improve our services and develop new features
• Protect against fraud, abuse, and security threats
• Comply with legal obligations
• Communicate with you about our services, with your permission
• Generate reports and analytics to help your church operate more effectively

How We Share Your Information

We respect your privacy and limit how we share your information:

Within Your Church

Information you enter is shared with authorized users in your church based on their assigned roles and permissions. For example, church administrators can see member information, while regular members may only see limited information.

Service Providers

We work with trusted third-party companies that help us provide our services, such as:

• Cloud storage providers to securely store your data
• Email and SMS service providers to send communications
• Payment processors to handle subscription payments
• Analytics services to help us improve our platform

These providers are contractually required to protect your information and can only use it to provide services to us.

Legal Requirements

We may share your information when required by law, such as in response to a court order, subpoena, or legal process.

What We Don't Do

• We don't sell your personal information to anyone
• We don't share your data with other churches or organizations without your permission
• We don't use your information for advertising purposes

How We Protect Your Information

We take security seriously and use industry-standard measures to protect your data:

• All data is encrypted when transmitted between your device and our servers
• We use secure data centers with physical and digital security measures
• Access to your data is restricted to authorized personnel only
• We regularly review and update our security practices
• Each church's data is kept completely separate from other churches

However, no system is 100% secure. We encourage you to use strong passwords and protect your login credentials.

How Long We Keep Your Information

We keep your information for as long as your account is active or as needed to provide services to you. When you delete your account or request deletion of specific information, we will remove it from our active systems.

Some information may be retained for longer periods when required by law, for dispute resolution, or to prevent fraud and abuse.

Your Rights and Choices

You have several rights regarding your personal information:

• Access: You can view and download your personal information at any time
• Correction: You can update incorrect or incomplete information
• Deletion: You can request deletion of your account and associated data
• Export: You can export your data in common file formats
• Opt-out: You can choose not to receive promotional communications from us
• Consent Withdrawal: If we process your data based on consent, you can withdraw it at any time

To exercise these rights, please contact your church administrator or reach out to us directly at the contact information below.

Children's Privacy

Our services are not directed at children under 13 years old. However, churches may include information about children in their membership records. Parents and legal guardians should contact their church administrator regarding any information about minors stored in the system.

International Data Transfers

Our services may be accessed from anywhere in the world. If you're accessing our services from outside your country, please be aware that your information may be transferred to and stored in other countries. We ensure appropriate protections are in place for such transfers.

Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences and settings
• Understand how you use our services
• Improve the performance and security of our platform

Most web browsers allow you to control cookies through their settings. However, disabling cookies may limit your ability to use certain features of our services.

Third-Party Links and Services

Our services may contain links to other websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing them with your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make significant changes, we will notify you via email or through a notice on our platform. The "Last Updated" date at the top of this page shows when the policy was last revised.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: